Course: Support and FAQs

Useful Tip #1: Overall workflow - from Create Account to Course Completion

This PDF may prove a useful guide to have to hand - as it walks through every workflow to help you:

Create a new account on the system

Enrol on a course

Complete your course

Download your certificate

View/Download the PDF Guide here
Useful Tip #2: When I click on Module 1 - nothing seems to happen
Sometimes, when you click on ‘Enter’ to open a Module - it can result in a message about popup windows. Apologies for this - but the fix is quick/easy! So
IF you see the following message - when you click on Module 1

Then you should ‘Always allow popups’ for fesslearning.ie (see instructions below)

You only have to do this once on Module 01 - and it will be fixed forever for all Modules.
If you are still unsure of how to allow popups, here's a tutorial:
Useful Tip #3: How to CLOSE a module window
Typically, from your course homepage, each course module opens in a new window (a new window is bigger, easier to read and easier to navigate). Sometimes it can be confusing with different windows and tabs open etc. The following diagram-tutorial shows you how to close your new module window, in 1 click:
Useful Tip #4: How to view "Closed Captions" and a Transcript from Video
All our videos on FESS Learning have CC and transcripts available. We hope this will improve accessibility and better accommodate multi-sensory learning. Please view the image below for how to use:

Topic outline